PACKAGES

Email
Support

Hourly Billing
  • Customer Contact Emails
  • Helpdesk Support Emails
  • General Emails
  • Point of Contact Emails
  • Escalation Emails
  • Dedicated Support Agents
  • Availability 24/5

LIVE CHAT SUPPORT

Hourly Billing
  • Pre Chat Survey
  • Post Chat Survey
  • Support Chat
  • Ticket Management
  • Visitor Management & Tagging
  • Automations
  • Dedicated Support Agents
  • Availability 24/5

PHONE INBOUND SUPPORT

Hourly Billing
  • Answer, Screen and Attend Customer Calls
  • Forward Business Calls via Emails
  • Product / Services Support
  • Voice Mail Forwards
  • IVR Configuration & Management
  • Take Messages/ Appointments
  • Dedicated Support Agents
  • Availability 24/5

CRM AND BACK OFFICE

Revenue Based Billing
  • Account Creation
  • New Client Onboarding
  • KYC Management
  • Spam Management
  • Verification & Compliance Management
  • Accounts Management
  • Fundings & Withdrawals Management
  • Reportings
  • IB Management & Mapping
  • AML Management & Report
  • Reports And Analytics
  • Dedicated Support Teams
  • Availability 24/5

SERVER/MT4/MT5 MANAGEMENT

Revenue Based Billing
  • Windows Server Management
  • Weekly Maintenance of Live/ Demo & Backup Server
  • Administrator Configurations
  • MT4/MT5 API Management
  • Plugins & Tools Management
  • Logs & Reports Analysis
  • Daily/ Weekly Server Reports
  • Trades & Price Feeds Monitoring
  • Platform Monitoring
  • Technical Troubleshootings
  • Order Managements
  • Dedicated Support Teams
  • Availability 24/7

TECHNICAL SUPPORT

Instance Based Billing
  • Remote Access Support
  • Telephonic Calls Support
  • Email Support
  • MT4 / MT5 Troubleshootings
  • Installations & Configurations
  • VPS Support
  • Dedicated Support Agents
  • Availability 24/5