Privacy Policy

Thank you for visiting FX Broker Support We are dedicated to protecting the privacy of the users of the platform regardless of the information shared with us. This privacy policy explains the way we collect, process and share the information that is provided to us.


What kind of information does this policy cover?

This Privacy Policy is applicable to the information collected through our website , Email and client portal belonging to FX Broker Support.com. This policy is not applicable to the sites operated and maintained by other companies that are associated with this site. When we use the term “Personal Information”, we are referring to the information that helps us with your identification. FX Broker Support is committed to preserving the confidentiality of your personal information and gives utmost importance to the implementation of all the activities that keep your personal data secure. While offering services to our clients, we collected and store personal information. This is the reason why we want you to be aware of the terms mentioned in this Privacy Policy which is applicable to you if you avail our services.


Term of Agreement :

This policy is applicable to the information that we collect on our website, in electronic messages, text and e-mail exchanged between the Site and you, through desktop applications you download from our website while interacting with our support personnel and while interacting with our applications and advertising on third-party websites. We collect several kinds of information from the users of this site which include personal identification details such as name, address, e-mail, telephone number or any other identifier that the users of this site need to furnish to avail our services.

We collect data regarding the way you use our site, demographic information, thedeviceuses geography browser, interests, gender, and age. We also collect data regarding software used for accessing the website, network connection, equipment used and usage details. We collect the information collected directly by you or through our technical support team. This is done when you automatically navigate through this website via tracking technologies, web beacons, and cookies.


Information collected through tracking technologies

When you navigate through this website, we may collect your data automatically for collecting certain information regarding your browsing actions, patterns, and equipment. Some of the information collected may be linked to you personally. This information helps us understand the needs of our customers in a better manner. The information collected through tracking technologies used by us include details of your use of this site including location data, traffic data, age, logs, gender, interests, market segment and other resources that you access on this website. We collect information about your browser type, signal strength, battery, device settings, hardware version, operating system and IP address. We track your device location through WiFi signals, Bluetooth and GPS. We also keep a tab on your connection information such as your ISP, time zone, mobile phone number, and language.


We basically use cookies for the purpose of automatic data collection. A cookie is a small file which is placed on the hard drive of your device. You can choose to refuse to activate browser cookies. This can be done activating appropriate settings on your browser. If you continue using our site without changing your settings, then we will assume that you are happy with us using your personal information collected through cookies. You can choose to change your cookie settings anytime while using this site. However, if you disable cookies then you may not be able to access certain parts of our website.

Tracking technologies, use of cookies and advertising

We advertise our offerings through numerous channels including mobile applications, unaffiliated sites and managed social media presences. To gain an understanding of how our advertising campaigns are performing, we may collect certain information through our site including those who serve our ads. Our vendors make use of online tracking tools for collecting information about our users such as web beacons, browser cookies and a lot more. The information collected by us includes search engine referrals, IP addresses, browsing activities, pages viewed on our sites, number of page visits, responses to promotions and advertisements on our website as well as on other websites where we advertise. We utilize the information for:


  • • Identification of new visitors to our sites
  • • Recognizing returning visitors
  • • Advertising on mobile applications and website that does not have any kind of affiliation with us
  • • Analysis of the effectiveness of our advertisements
  • • To gain better understanding of our site visitors and our customers
  • • Determining whether you may be interested in our services or products
Controlling our tracking tools and interest-based ads

Your browser permits you to control your cookies. This is entirely dependent on the type of cookie and browser used by you. Certain browsers carry the settings to reject all the cookies. If you have configured your computer for blocking all the cookies, then you may be disrupting certain features and limiting the functionality that we can offer when you visit or use the services that we offer. If you delete or block cookies, not all the tracking will stop as described in this privacy policy. Certain browsers provide the feature “Do Not Track”. Activating this feature will tell us that you do not want your online activities to be tracked. We currently do not respond to such signals, as the browser features are not uniform.

We collaborate with advertising vendors for providing you with useful and relevant ads. This may include ads served on the websites of other companies. These ads are based on the information collected by us or the third parties. For instance, your postal code may be employed for targeting an ad that may be applicable for people in your area. These ads may also be served based on your activities on the third party websites or on this site.

How do we use your information?

We use the information collected from you to present our site and its content in the best way possible to you. We provide you with services, products and other relevant information based on the information that we collect from you. We also collect information for providing you notices about your subscription or account including renewal notices and expiration. We also use information collected from you to:


  • • Enforce our rights and carry out our commitments arising from any contracts entered between you and us
  • • Notify you about the modifications to our sites or any services or products
  • • Permit you to take part in interactive features of our website
  • • Provide support services
  • • Estimate the usage patterns and our audience size
  • • Store information regarding your preferences thereby permitting us to customize our offerings based on your individual interests
  • • Enhance your use of our services and sites
  • • Recognize you when you return to our site
  • • For any purpose but with your consent
Disclosure of your information

We never share your personal information with any affiliated parties for their marketing activities. We only process and share your personal information with the service providers and external entities for fulfilling your requests as well as our genuine business objectives. We may as well disclose your personal information:

  • • To our affiliates and subsidiaries
  • • To service providers, third parties, and contractors that support our business and are bound by contractual obligations for keeping personal information confidential.
  • • For fulfilling the purpose for which you are providing us with your details.

We may also disclose the details shared with us by you to comply with any court order, legal process or law including to respond to any regulatory or government request. We may share the information to apply our agreements with you including collection and billing purposes. We may further share the information if we believe the disclosure is appropriate for protecting our property, rights or safety of our customers or others. This also includes theexchange of information with other organizations and companies for the purpose of credit risk reduction and for fraud protection.

We strive to offer you choices pertaining to the Personal Information that you share with us. If you signed up for receiving newsletters, then you can opt-out anytime by just clicking the link to unsubscribe provided at the bottom of your email message. We may still contact you for information purposes including service related inquiries, recalls or surveys, for customer service issues and for any questions asked.


We give utmost importance to the confidentiality and security of your personal information. We have implemented several measures for securing your personal information from any alternation, disclosure, unauthorized access or loss. We review our security measures on a periodic basis for considering updated methods and new technologies. Despite the reasonable measures that we take, we want you to be aware that no security measure is impenetrable or perfect.


Updating personal information

You can update your billing or shipping information any time including the personal information provided to us. You need to just log in to your account and make appropriate corrections or changes yourself. The permission to update certain information may be restricted by your administration. You can update your newsletter preferences by logging into your account. If you wish to terminate your account, then you can do so by getting in touch with our customer support team. Following the procedures will de-activate your account,though some of the personal information will be retained by us in accordance with our record retention policies. We also do this for complying with the laws applicable for enforcing our agreements or for resolving any disputes in the future.

Minors and Children

This site is not intended for use by minors. We do not collect any personal information from children under the age of 13 knowingly. We do not track the usage of our site by minors.

Amendments to our privacy policy

We may make modifications to this Privacy Policy any time. If we make any changes in our policies regarding how we collect, use and disclose the personal information that we collect from the users of this site and our services, we will post an update about it on our site. If you do not express your discontent with the changes made, then we will assume that you have accepted to the changes made in the policy. You are requested to periodically check this page for any changes on a regular basis.